General inquiries

For questions about features, pricing, accounts, or general product guidance, please email our support team at [email protected].

To speed the handling of your request, please include:

• Your full name and organization (if applicable)
• A concise description of your question or issue
• The Edodu account email or username associated with the inquiry
• Any relevant URLs, product names, or screenshots
• Your preferred method of reply (email is standard)

Developer submissions

Developers seeking to publish apps, integrations, or extensions on Edodu should initiate the submission process by emailing [email protected] with the subject line “Developer Submission.” Please include:

• Developer or company name and primary contact
• Submission name and a concise overview of the offering
• Target platform(s) and the Edodu features or APIs involved
• Technical requirements, authentication method, data access, and security measures
• Privacy considerations and terms of use, with links to documentation
• Timeline, pricing (if applicable), and a link to a demo or sandbox
• Preferred response method and any deadlines

Our Developer Relations team will acknowledge receipt within 1–2 business days and begin a formal review. The full review timeline varies with scope and compliance checks.

Response times

Edodu is dedicated to clear, timely communication. Our standard targets are:

• General inquiries: Acknowledgement within 1 business day; substantive reply within 1–2 business days.
• Developer submissions: Acknowledgement within 1–2 business days; initial assessment within 5–10 business days; ongoing updates as needed.

Note that response times may vary during peak periods, holidays, or when additional information is required to resolve your question. We will inform you of any delays and provide an updated ETA.